Purpose of Policy

GI Computer Innovations is dedicated to providing you with quality service, and this policy outlines our ongoing obligation to you regarding the management of your personal information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern how we collect, use, disclose, store, secure, and dispose of your Personal Information.  A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au.

Collection of personal information

At GI Computer Innovations, we collect personal information, which includes any data or opinions that can identify an individual. This may include details such as names, addresses, email addresses, phone numbers, and facsimile numbers. Personal information can be obtained through various methods, including interviews, correspondence, telephone and facsimile communication, email, our website (https://www.gici.com.au), your website, media and publications, publicly available sources, cookies, and third parties. Please note that we do not guarantee the security or privacy policies of any linked websites or authorised third parties.

Purpose of Collecting Personal Information

We collect your personal information primarily to provide our services to you and enhance your experience. This information may also be used to keep you informed about our products, services, and marketing initiatives. In some cases, we may use your Personal Information for purposes closely related to the primary reason for the collection, where such use or disclosure would be reasonably expected. You can choose to unsubscribe from our mailing and marketing lists at any time by contacting us in writing. When collecting personal information, we will, wherever appropriate and possible, explain the reasons for collection and how we intend to use it.

Use of personal information

Your personal information is used to fulfill the services that you have requested, manage your account, and enhance our offerings. We ensure that your data is always utilised within the scope disclosed to you. The information we collect may be used to personalise your experience, improve customer service, respond to queries, and send notifications such as password reminders and updates. Additionally, your data helps us operate our website and services more effectively. Non-personal information collected is solely used to identify potential cases of abuse and to compile statistical information regarding website usage. This statistical data is not aggregated in a manner that would identify any specific user of the system.

Sensitive Information

Sensitive information, as defined in the Privacy Act, includes details such as an individual’s racial or ethnic origin, political opinions, membership in political associations, religious or philosophical beliefs, trade union or professional body memberships, criminal records, or health information. Sensitive information will only be used for the following purposes listed below. If the use of this information is required it will not be done without your explicit consent or where required or authorised by law. We will take all the required steps to ensure any sensitive information that is obtained is safely secure. 

• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.

Disclosure of Personal Information

Your personal information may be disclosed in various circumstances, including:

• To third parties with your consent.
• Where required or authorized by law.
• To protect our rights, your safety, the safety of others, investigate fraud, or respond to a government request.
• To service providers who assist us in delivering our services.

Security of Personal Information

We take reasonable steps to securely store your personal information, protecting it from misuse, loss, unauthorised access, modification, or disclosure. When your Personal Information is no longer needed for the purpose of which it was obtained, we will take the responsible steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to and correction of Personal Information

You have the right to access the personal information we hold about you and to request corrections if necessary, subject to certain exceptions. If you wish to access or update your information, please contact us in writing. While GI computer Innovations won’t charge a fee for access requests, an administrative fee may apply for providing a copy of your personal information. To ensure your data is protected, we may require identification before releasing the requested information.

Accuracy of personal Information

It is important to us that your personal information is accurate and up to date. We take reasonable steps to ensure that your personal information remains accurate, complete, and current. If you discover that the information we have is outdated or incorrect, please notify us as soon as possible so we can update our records and continue providing you with quality services.

Use of cookies

To improve our customer service and enhance your experience, our website may attach a cookie to your computer when you visit. A cookie assists us in storing information on how visitors to our sites use them and the pages that may be of most interest. This information may be used to make assumptions about who uses your computer to provide users of your computer with information that we think may interest the users of your computer and to personalise information when personal details have been provided. Cookies may also track engagement with marketing emails to gauge interest in our products and services and determine the appropriateness of future communications. 

However, you may prevent the use of cookies by configuring your web browser. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them. In doing this certain functionality on our websites may be affected.

Third-party Links

Our website contains links to external websites that are not owned or controlled by us. Please take into consideration that we are not liable for the privacy practices of these other websites or third parties. We encourage you to be aware when you leave our website and to review the privacy statements of every website that may collect your Personal Information.

Policy Updates

This policy is reviewed periodically and updated as necessary.  First Focus reserves the right to make amendments to this Privacy Policy at any time. We reserve the right to modify this policy in relation to the website or services at any time. If updates are made they will be posted on our website with the updated version of this policy dated at the bottom of the page. If you have objections to the Private Policy, you should not access or continue use of the site.

User Consent

By using our website, you consent to the collection and use of information as outlined in this Policy. If we make material changes to our privacy practices, we will notify you by updating this policy and indicating the date it was last updated. Continued use of the website constitutes acceptance of such changes. Your use of our services signifies your consent to our collection and use of personal information as described in this policy. You may withdraw consent at any

time by contacting us, but please note that withdrawal of consent may impact your ability to use our services.     

Data breach response

If we become aware that the security of our website has been compromised or that users’ personal information has been disclosed to unauthorised third parties due to external activities such as security attacks or fraud, we reserve the right to take appropriate measures. These measures may include investigation, reporting, and cooperation with law enforcement authorities. In the event of a data breach, we will promptly notify affected individuals if there is a reasonable risk of harm or if notification is required by law. We will also take steps to mitigate the impact of the breach and to prevent any further incidents. If necessary, we will post a notice on our website and report the breach to relevant authorities.

Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us at:

16a Keilor Park Drive, Keilor East Vic 3033.

info@gici.com.au

03 9744 2887

Updated 20/08/2024