Business Software & Solutions

03 9744 2887

Proactive Support

We understand why your critical business services are so important to your daily operations. This is why we spend so much time aligning our technology to support your initiatives. Building a program that relies on 24x7x365 network monitoring coupled with an aggressive preventative maintenance component ensures optimum uptime for your business.

The Result

Increased Productivity

Continuous insight into your network lets us reduce the business impact of IT failure by shortening the time from network failure to issue resolution.

Reduced Business Impact from IT Failures

Combining preventative maintenance and remote monitoring means we minimise failures that could impact your business. Your network behaves in a stable and reliable manner.

Reduced Network Downtime

Through regular, preventative maintenance activities designed to keep your network operating efficiently, we reduce the number of emergency incidents you encounter.

Program Description

One of the major challenges in maintaining a computer network is trying to predict what will fail and when. With our Down to Business Services solution, we can prevent many network failures from ever happening. By combining regular and comprehensive preventative maintenance and robust real-time monitoring of your critical network and desktop devices, we ensure the reliability and stability of your IT assets.

This solution is so effective that our customers see almost immediate results. A regularly maintained network means fewer failures, yielding higher productivity and savings on support costs for you. At the same time, your exposure to security risks is dramatically lessened, and frustration from unstable IT resources almost vanishes. We allow our customers to focus on their core business functions by taking the worry out of owning a computer network.

Spam, once onto the desktop, leaves your entire business at the mercy of the employee doing the right thing.

Program Features

  • 24×7 Advanced Performance

    Monitoring ensures all of the critical network devices that comprise your small business network are healthy and functioning reliably and optimally.

  • Scheduled Preventative Maintenance

    ensures that your servers, PCs and other vital network devices function optimally. This improves reliability and security.

  • Quarterly Network Health Review

    dedicates time to review reports and issues that are important to the ongoing performance of your network. We translate technology into business terms for you.

  • Security Management

    uses properly designed and implemented Anti-Virus and Anti-Spam solutions to keep your business protected.

  • Patch Management

    ensures all of your Windows servers and PCs have the most up-to-date security and system patches, helping to optimise performance and minimise security risk.

  • Network Operations Center:

    Our NOC team is available to assist with all your support needs, delivering support remotely and actively monitoring your systems for critical failure.

Services

Proactive Server

  • 24×7 Advanced Performance Monitoring
  • Key Application Maintenance
  • Microsoft and 3rd Party Patch Management
  • Scheduled Preventative Maintenance

Proactive Support

  • Quarterly Network Health Review
  • Additional Network, End-user and Network Support Billed at T&M Rates

Proactive Network

  • Router/Switch Performance Monitoring

Proactive Backup

  • Backup Deployment and Configuration
  • Backup Performance Monitoring
  • Backup Software Updates
  • Scheduled Backup Jobs

Proactive Security

  • Anti-Virus Monitoring and Management
  • Anti-Spam Monitoring and Management

Proactive Workstation

  • Microsoft and 3rd Party Patch Management
  • Scheduled Preventative Maintenance
  • Availability Monitoring