Proactive Support Package

Program Description

One of the major challenges in maintaining a computer network is trying to predict what will fail and when. With our Down to Business Services solution, we can prevent many network failures from ever happening. By combining regular and comprehensive preventative maintenance and robust real-time monitoring of your critical network and desktop devices, we ensure the reliability and stability of your IT assets.

This solution is so effective that our customers see almost immediate results. A regularly maintained network means fewer failures, yielding higher productivity and savings on support costs for you. At the same time, your exposure to security risks is dramatically lessened, and frustration from unstable IT resources almost vanishes. We allow our customers to focus on their core business functions by taking the worry out of owning a computer network.

The Result

Program Features

Services

Proactive Server

Proactive Backup

Proactive Network

Proactive Workstation

Proactive Support

Proactive Security

  • Essential
  • Essential IT Support – $50 per site
    • Light Monitoring
    • Asset, Software and Hardware Reporting
    • Remote Control
  • Managed Anti-Virus – $5/device
    • Integrated AV deployment
    • AV Updates
    • Threat and Status Reporting
  • Managed Patch – $5/device
    • Windows Patch Management
    • 3rd Party Patch Management
    • Patch Reporting
  • Managed Backup – $150/server
    • Integrated Backup Deployment
    • Backup Management and Monitoring
    • Capacity and Status Reporting
  • Hosted Backup – $150 + $0.75/GB
    • Offsite storage to a secure Data Centre
  • Managed Mobile – $10/device
    • Mobile management, support and reporting
  • Managed Compliance – $4/IP
    • Monthly Vulnerability and Compliance reporting
  • Proactive
  • Server – $130
    • Advanced Performance Monitoring
    • Key Application Maintenance
    • Scheduled Preventative Maintenance
    • License & Asset Management
    • Managed Anti-Virus
    • Monitored Backup
    • Additional Support Billed at T&M Rates
  • Network – $30 
    • Quarterly network Health Review
    • Firewall Management & Maintenance
    • Router Monitoring
    • Switch Monitoring
    • Additional Support Billed at T&M Rates
  • Workstation – $30
    • Availability Monitoring
    • OS & 3rd Party Patch Management
    • Scheduled Preventative Maintenance
    • Managed Anti-Virus
  • Proactive Options
    • Hosted Backup – $150 + $0.75/GB
    • Managed Mobile – $10/device
    • Capacity/Status Reporting
    • Managed Compliance – $4/IP
  • Fully Managed
  • Server – $250
    • Advanced Performance Monitoring
    • Configuration Management
    • Key Application Maintenance
    • OS & 3rd Party Patch Management
    • Real Time Server Optimisation
    • Scheduled Preventative Maintenance
    • License & Asset Management
    • Managed Anti-Virus
    • Monitored Backup
    • Managed Audit
    • Unlimited Remote & Onsite support
  • Network – $80
    • Firewall Management & Maintenance
    • Router Monitoring
    • Switch Monitoring
    • Unlimited Remote & Onsite support
    • Monthly Network Health Review
  • Workstation – $80
    • Advanced Performance Monitoring
    • Configuration Management & Enforcement
    • OS & 3rd Party Patch Management
    • Real Time Workstation Optimisation
    • Scheduled Preventative Maintenance
    • Managed Anti-Virus
  • Proactive Options
    • Hosted Backup – $150 + $0.75/GB
    • Managed Mobile – $10/device