Proactive Support Package

Program Description

One of the major challenges in maintaining a computer network is trying to predict what will fail and when. With our Down to Business Services solution, we can prevent many network failures from ever happening. By combining regular and comprehensive preventative maintenance and robust real-time monitoring of your critical network and desktop devices, we ensure the reliability and stability of your IT assets.

This solution is so effective that our customers see almost immediate results. A regularly maintained network means fewer failures, yielding higher productivity and savings on support costs for you. At the same time, your exposure to security risks is dramatically lessened, and frustration from unstable IT resources almost vanishes. We allow our customers to focus on their core business functions by taking the worry out of owning a computer network.

The Result

  • Increased Productivity
    Continuous insight into your network lets us reduce the business impact of IT failure by shortening the time from network failure to issue resolution.
  • Reduced Business Impact from IT Failures
    Combining preventative maintenance and remote monitoring means we minimise failures that could impact your business. Your network behaves in a stable and reliable manner.
  • Reduced Network Downtime
    Through regular, preventative maintenance activities designed to keep your network operating efficiently, we reduce the number of emergency incidents you encounter.

Program Features

  • 24×7 Advanced Performance
    Monitoring ensures all of the critical network devices that comprise your small business network are healthy and functioning reliably and optimally.
  • Scheduled Preventative Maintenance
    ensures that your servers, PCs and other vital network devices function optimally. This improves reliability and security.
  • Quarterly Network Health Review
    Dedicates time to review reports and issues that are important to the ongoing performance of your network. We translate technology into business terms for you.
  • Security Management
    Uses properly designed and implemented Anti-Virus and Anti-Spam solutions to keep your business protected.
  • Patch Management
    ensures all of your Windows servers and PCs have the most up-to-date security and system patches, helping to optimise performance and minimise security risk.
  • Network Operations Center
    Our NOC team is available to assist with all your support needs, delivering support remotely and actively monitoring your systems for critical failure.

Services

Proactive Server

  • 24×7 Advanced Performance Monitoring
  • Key Application Maintenance
  • Microsoft and 3rd Party Patch Management
  • Scheduled Preventative Maintenance

Proactive Backup

  • Backup Deployment and Configuration
  • Backup Performance Monitoring
  • Backup Software Updates
  • Scheduled Backup Jobs

Proactive Workstation

  • Microsoft and 3rd Party Patch Management
  • Scheduled Preventative Maintenance
  • Availability Monitoring

Proactive Support

  • Quarterly Network Health Review
  • Additional Network, End-user and Network Support Billed at T&M Rates

Proactive Security

  • Anti-Virus Monitoring and Management
  • Anti-Spam Monitoring and Management

Proactive Network

  • Router/Switch Performance Monitoring
  • Essential
  • Essential IT Support – $50 per site
    • Light Monitoring
    • Asset, Software and Hardware Reporting
    • Remote Control
  • Managed Anti-Virus – $5/device
    • Integrated AV deployment
    • AV Updates
    • Threat and Status Reporting
  • Managed Patch – $5/device
    • Windows Patch Management
    • 3rd Party Patch Management
    • Patch Reporting
  • Managed Backup – $150/server
    • Integrated Backup Deployment
    • Backup Management and Monitoring
    • Capacity and Status Reporting
  • Hosted Backup – $150 + $0.75/GB
    • Offsite storage to a secure Data Centre
  • Managed Mobile – $10/device
    • Mobile management, support and reporting
  • Managed Compliance – $4/IP
    • Monthly Vulnerability and Compliance reporting
  • Proactive
  • Server – $130
    • Advanced Performance Monitoring
    • Key Application Maintenance
    • Scheduled Preventative Maintenance
    • License & Asset Management
    • Managed Anti-Virus
    • Monitored Backup
    • Additional Support Billed at T&M Rates
  • Network – $30 
    • Quarterly network Health Review
    • Firewall Management & Maintenance
    • Router Monitoring
    • Switch Monitoring
    • Additional Support Billed at T&M Rates
  • Workstation – $30
    • Availability Monitoring
    • OS & 3rd Party Patch Management
    • Scheduled Preventative Maintenance
    • Managed Anti-Virus
  • Proactive Options
    • Hosted Backup – $150 + $0.75/GB
    • Managed Mobile – $10/device
    • Capacity/Status Reporting
    • Managed Compliance – $4/IP
  • Fully Managed
  • Server – $250
    • Advanced Performance Monitoring
    • Configuration Management
    • Key Application Maintenance
    • OS & 3rd Party Patch Management
    • Real Time Server Optimisation
    • Scheduled Preventative Maintenance
    • License & Asset Management
    • Managed Anti-Virus
    • Monitored Backup
    • Managed Audit
    • Unlimited Remote & Onsite support
  • Network – $80
    • Firewall Management & Maintenance
    • Router Monitoring
    • Switch Monitoring
    • Unlimited Remote & Onsite support
    • Monthly Network Health Review
  • Workstation – $80
    • Advanced Performance Monitoring
    • Configuration Management & Enforcement
    • OS & 3rd Party Patch Management
    • Real Time Workstation Optimisation
    • Scheduled Preventative Maintenance
    • Managed Anti-Virus
  • Proactive Options
    • Hosted Backup – $150 + $0.75/GB
    • Managed Mobile – $10/device