Managed Service Provider Packages

Today, approximately 7 out of 10 end-user organisations contract with a Managed Service Provider (MSP) for some or all of their technology needs, according to a survey report published by CompTIA. The CompTIA study found 46% of the current users of MSPs have reduced their annual IT expenditures by 25% or more as a result of their shift to managed services, with 13% experiencing 50% or more in IT savings. These savings and other business benefits have driven 62% of the current users of MSPs to plan to increase the proportion of their IT operations managed by MSPs over the next two years.

MSP Packages

  • Essential
  • Essential IT Support – $50 per site
    • Light Monitoring
    • Asset, Software and Hardware Reporting
    • Remote Control
  • Managed Anti-Virus – $5/device
    • Integrated AV deployment
    • AV Updates
    • Threat and Status Reporting
  • Managed Patch – $5/device
    • Windows Patch Management
    • 3rd Party Patch Management
    • Patch Reporting
  • Managed Backup – $150/server
    • Integrated Backup Deployment
    • Backup Management and Monitoring
    • Capacity and Status Reporting
  • Hosted Backup – $150 + $0.75/GB
    • Offsite storage to a secure Data Centre
  • Managed Mobile – $10/device
    • Mobile management, support and reporting
  • Managed Compliance – $4/IP
    • Monthly Vulnerability and Compliance reporting
  • Proactive
  • Server – $130
    • Advanced Performance Monitoring
    • Key Application Maintenance
    • Scheduled Preventative Maintenance
    • License & Asset Management
    • Managed Anti-Virus
    • Monitored Backup
    • Additional Support Billed at T&M Rates
  • Network – $30 
    • Quarterly network Health Review
    • Firewall Management & Maintenance
    • Router Monitoring
    • Switch Monitoring
    • Additional Support Billed at T&M Rates
  • Workstation – $30
    • Availability Monitoring
    • OS & 3rd Party Patch Management
    • Scheduled Preventative Maintenance
    • Managed Anti-Virus
  • Proactive Options
    • Hosted Backup – $150 + $0.75/GB
    • Managed Mobile – $10/device
    • Capacity/Status Reporting
    • Managed Compliance – $4/IP
  • Fully Managed
  • Server – $250
    • Advanced Performance Monitoring
    • Configuration Management
    • Key Application Maintenance
    • OS & 3rd Party Patch Management
    • Real Time Server Optimisation
    • Scheduled Preventative Maintenance
    • License & Asset Management
    • Managed Anti-Virus
    • Monitored Backup
    • Managed Audit
    • Unlimited Remote & Onsite support
  • Network – $80
    • Firewall Management & Maintenance
    • Router Monitoring
    • Switch Monitoring
    • Unlimited Remote & Onsite support
    • Monthly Network Health Review
  • Workstation – $80
    • Advanced Performance Monitoring
    • Configuration Management & Enforcement
    • OS & 3rd Party Patch Management
    • Real Time Workstation Optimisation
    • Scheduled Preventative Maintenance
    • Managed Anti-Virus
  • Proactive Options
    • Hosted Backup – $150 + $0.75/GB
    • Managed Mobile – $10/device