Fully Managed

Total IT Support

Total IT support and management for a fixed monthly price – it’s that simple. We provide all of the benefits of an internal MIS department for a fraction of the price of staffing one yourself. We reduce the business impact of IT failures by minimising their occurrence, and any unforeseen issues are dealt with as a top priority. All aspects of your network are covered: security, data protection applications and hardware.

When you outsource the management of your important IT resources to us, we look upon this as a partnership. Our comprehensive approach means we are your IT department. By optimising your network’s performance, it will work at peak efficiency and reliability levels that your business demands, allowing you to focus on running your business, not your network. Security, networking, data protection and user support – we handle it all for a single, predictable price.

Services

Managed Server

  • 24×7 Advanced Performance Monitoring
  • Server Configuration Management
  • Key Application Maintenance
  • Microsoft and 3rd Party Patch Management
  • Real Time Server Optimisation
  • Scheduled Preventative Maintenance

Managed Workstation

  • 24×7 Advanced Performance Monitoring
  • Workstation Configuration Management
  • Microsoft and 3rd Party Patch Management
  • Real Time Workstation Optimisation
  • Scheduled Preventative Maintenance

Managed Backup

  • Backup Deployment and Configuration
  • Backup Performance Monitoring
  • Backup Software Updates
  • Scheduled Backup Jobs
  • Data Centre Replication and Disaster Recovery Planning

Managed Security

  • Anti-Virus Monitoring and Management
  • Anti-Spam Monitoring and Management
  • Regular Vulnerability Scan and Report

Managed Network

  • Firewall Management and Maintenance
  • Router and Switch Performance Monitoring

Managed Support

  • Monthly Network Health Review
  • Unlimited Network, End-user and Network Support
  • Essential
  • Essential IT Support – $50 per site
    • Light Monitoring
    • Asset, Software and Hardware Reporting
    • Remote Control
  • Managed Anti-Virus – $5/device
    • Integrated AV deployment
    • AV Updates
    • Threat and Status Reporting
  • Managed Patch – $5/device
    • Windows Patch Management
    • 3rd Party Patch Management
    • Patch Reporting
  • Managed Backup – $150/server
    • Integrated Backup Deployment
    • Backup Management and Monitoring
    • Capacity and Status Reporting
  • Hosted Backup – $150 + $0.75/GB
    • Offsite storage to a secure Data Centre
  • Managed Mobile – $10/device
    • Mobile management, support and reporting
  • Managed Compliance – $4/IP
    • Monthly Vulnerability and Compliance reporting
  • Proactive
  • Server – $130
    • Advanced Performance Monitoring
    • Key Application Maintenance
    • Scheduled Preventative Maintenance
    • License & Asset Management
    • Managed Anti-Virus
    • Monitored Backup
    • Additional Support Billed at T&M Rates
  • Network – $30 
    • Quarterly network Health Review
    • Firewall Management & Maintenance
    • Router Monitoring
    • Switch Monitoring
    • Additional Support Billed at T&M Rates
  • Workstation – $30
    • Availability Monitoring
    • OS & 3rd Party Patch Management
    • Scheduled Preventative Maintenance
    • Managed Anti-Virus
  • Proactive Options
    • Hosted Backup – $150 + $0.75/GB
    • Managed Mobile – $10/device
    • Capacity/Status Reporting
    • Managed Compliance – $4/IP
  • Fully Managed
  • Server – $250
    • Advanced Performance Monitoring
    • Configuration Management
    • Key Application Maintenance
    • OS & 3rd Party Patch Management
    • Real Time Server Optimisation
    • Scheduled Preventative Maintenance
    • License & Asset Management
    • Managed Anti-Virus
    • Monitored Backup
    • Managed Audit
    • Unlimited Remote & Onsite support
  • Network – $80
    • Firewall Management & Maintenance
    • Router Monitoring
    • Switch Monitoring
    • Unlimited Remote & Onsite support
    • Monthly Network Health Review
  • Workstation – $80
    • Advanced Performance Monitoring
    • Configuration Management & Enforcement
    • OS & 3rd Party Patch Management
    • Real Time Workstation Optimisation
    • Scheduled Preventative Maintenance
    • Managed Anti-Virus
  • Proactive Options
    • Hosted Backup – $150 + $0.75/GB
    • Managed Mobile – $10/device